Ask which functions were tested—screen, speakers, microphones, ports, cameras, sensors, wireless radios, and thermal behavior. Cosmetic grades should be explicit. Batteries should meet defined capacity minimums. Chargers and cables must be safe, certified, and compatible, reducing surprises and ensuring predictable performance from day one.
Look for fair return periods, responsive communication, and troubleshooting that respects your time. Clear contact channels, repair or replacement options, and prepaid labels demonstrate accountability. Strong support teams transform a refurbished purchase into a confident choice that feels as dependable as buying new.
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